Contact us: +46 313 758 200 • info@outsidetravels.com
Skäggig man med hatt och handskar sitter leende i båt med fiskespö under fiskeresa, berg och moln i bakgrunden.

Sekretesspolicy

At Outside Travels, we value your personal privacy and always handle your personal data securely and safely. This policy explains how we collect, use, and protect your personal data, as well as your rights under the EU's General Data Protection Regulation (GDPR).

If you have any questions, you are always welcome to contact us at info@outsidetravels.com.

1. Who is responsible for your personal data

Outside Travels AB, organization number 559046-2395, with address Fabriksgatan 13, 412 50 Gothenburg, is the data controller for the processing described in this policy.

2. What data we collect and why

When you book a fishing trip, purchase products, contact us, or use our website, we process various types of personal data. All to provide you with the best possible service and ensure everything works as it should.

Bookings and purchases

To manage your booking or order, we need your name, address, email, phone number, payment information, and order or booking history. The data is used to administer your trip or order, handle payments, and any changes, cancellations, or complaints.

Storage period: Up to 36 months after the completed trip or purchase.

Legal requirements

We also process data to comply with legal requirements, such as the Accounting Act. This means that certain information must be stored for at least 7 years.

Customer service

When you contact us, we store your name, contact details, booking or order information, and our communication to assist you in the best possible way.

Storage period: Up to 14 months after the case is closed.

Safety and security

To ensure secure bookings and purchases, we process data to prevent fraud and security risks. This may include IP address, booking history, and customer communication.

Storage period: Up to 36 months if necessary.

My account

If you have an account with us, we process your data so you can easily manage your bookings, orders, and favorites.

Storage period: As long as your account is active, or up to 24 months after the last activity.

Marketing and customer experience

We use your data to provide you with a better experience and relevant information about fishing trips, products, and offers. This may include how you use our website, which trips or products you show interest in, and previous bookings and purchases.

You can opt out of marketing at any time by unsubscribing from our mailings or by contacting us.

3. Cookies and tracking

We use cookies and similar technologies to improve your experience on our website and to analyze traffic and behavior. You control which cookies you accept via your browser settings or our cookie banner.

4. How we protect your data

We take the protection of your personal data very seriously and use both technical and organizational security measures. This includes encryption, restricted access, firewalls, and continuous security updates. Only authorized personnel have access to your data.

5. Who we share your data with

We never sell your personal data. However, we share necessary information with partners to be able to deliver our services:

  • Payment service providers to securely handle payments.
  • Delivery partners to send products you have ordered.
  • Travel and collaboration partners to carry out your fishing trip, such as guides, lodges, and local organizers.
  • Marketing services to show relevant offers, provided you have approved this.
  • Authorities if required by law.

When transferring personal data outside the EU, we ensure that this is done in accordance with applicable legislation, for example through the European Commission's standard contractual clauses.

6. Your rights under GDPR

Under GDPR, you have the right to:

  • Request access to the data we hold about you.
  • Have incorrect data corrected.
  • Request deletion of your data.
  • Request restriction of processing.
  • Object to processing, such as direct marketing.
  • Receive your data in a portable format (data portability).

Would you like to exercise your rights? Contact us at info@outsidetravels.com.

If you believe that we are handling your data incorrectly, you have the right to file a complaint with the Swedish Authority for Privacy Protection (IMY) at imy.se.

7. Changes to the policy

This policy may be updated as needed. We recommend that you regularly review the latest version. The date of the latest update is shown at the top of the page.

8. Contact details

Outside Travels AB
Fabriksgatan 13
412 50 Göteborg
+46 313 758 200
info@outsidetravels.com
Org.nr 559046-2395

Customer service is open weekdays 09:00–17:00.